Privacy Policy
Your privacy and data security are our top priorities
Last Updated: January 15, 2024
At Health Bridge, we understand that your health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform. We are committed to maintaining the highest standards of data protection and transparency in all our operations.
By using Health Bridge, you agree to the terms outlined in this policy. We encourage you to read this document carefully and contact us if you have any questions or concerns about how we handle your data.
Personal Information
We collect information you provide when creating an account, including your name, email address, phone number, date of birth, and medical information necessary for consultations.
Health Information
With your consent, we collect medical history, test results, prescriptions, and other health-related data to provide personalized healthcare services.
Usage Data
We automatically collect information about how you use our platform, including pages visited, time spent, and features used to improve our services.
Device Information
We collect device identifiers, IP addresses, browser types, and operating system information for security and optimization purposes.
Providing Services
We use your information to facilitate appointments, process payments, communicate with healthcare providers, and deliver the services you request.
Improving Experience
We analyze usage patterns to enhance our platform, develop new features, and personalize your healthcare journey.
Communication
We send appointment reminders, health tips, service updates, and promotional offers (which you can opt out of at any time).
Legal Compliance
We process information as required by law, to protect our rights, prevent fraud, and ensure platform security.
Encryption
All sensitive data is encrypted both in transit (using TLS/SSL) and at rest using industry-standard encryption protocols.
Access Controls
We implement strict access controls, ensuring only authorized personnel can access your information on a need-to-know basis.
Regular Audits
Our systems undergo regular security audits and penetration testing to identify and address vulnerabilities.
Compliance
We comply with healthcare data protection regulations including HIPAA, GDPR, and local data protection laws.
Healthcare Providers
We share necessary information with doctors, hospitals, and labs you choose to consult for providing healthcare services.
Service Providers
We work with trusted third-party service providers for payment processing, analytics, and infrastructure. They are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect the rights, property, or safety of Health Bridge, our users, or others.
No Selling
We never sell your personal or health information to third parties for marketing purposes. Your health data is yours.
Access & Download
You have the right to access and download all your personal and health information stored on our platform at any time.
Correction
You can update or correct your information through your account settings or by contacting our support team.
Deletion
You can request deletion of your account and associated data. Some information may be retained for legal or regulatory requirements.
Data Portability
You can request a copy of your data in a structured, commonly used format to transfer to another service.
Withdraw Consent
You can withdraw consent for data processing at any time, though this may limit your ability to use certain services.
Essential Cookies
We use cookies necessary for platform functionality, security, and to remember your preferences.
Analytics
We use analytics tools to understand how users interact with our platform and identify areas for improvement.
Your Control
You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.
Active Accounts
We retain your information as long as your account is active or as needed to provide services.
Legal Requirements
Some information may be retained longer to comply with legal obligations, resolve disputes, and enforce agreements.
Deleted Accounts
After account deletion, we remove or anonymize your personal information within 90 days, except where retention is legally required.
Children's Privacy
Health Bridge is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.